Customer Care

Concierge & Logistics.

The AUREVIA LUXE commitment to authenticity, secure fulfillment, and personalized service across Kenya.

Trust

Authenticity Guarantee

We strictly source our perfumes from verified luxury distributors and authorized retailers. Every bottle in our edit is reviewed for batch code consistency and source confidence. We do not deal in "testers," "grade A," or counterfeit products.

Batch code verified
Original manufacturer packaging
Direct-from-distributor sourcing

Logistics

Shipping & Delivery

We ensure your fragrance reaches you in pristine condition through our dedicated logistics network.

Nairobi Same-Day Orders before 2:00 PM • KSh 300 - 500 (Free over 15k)

Nationwide 24h Next-day delivery via secure courier • KSh 500 - 800

Order Tracking Updates provided via WhatsApp/SMS upon dispatch

Presentation

Gift Packaging

Fragrance is a gift of memory. We offer signature AUREVIA gift wrapping that elevates the unwrapping experience.

Signature boutique boxing
Personalized handwritten notes (available on request)
Scented tissue and ribbon finish

Commercial

Payment Options

For your security and convenience, we support the following payment methods:

M-Pesa (Till Number)
Card Payments (via secure link)
Direct Bank Transfer

Note: Full payment is required prior to nationwide dispatch. Nairobi clients may inquire about payment on delivery.

Policy

Returns & Exchanges

Due to the hygiene-sensitive nature of perfumery, we cannot accept returns or exchanges once the cellophane seal has been broken or the bottle has been sprayed.

In the unlikely event of damage during transit, please contact us within 2 hours of delivery with photographic evidence for a replacement or resolution.

Questions

Frequently Asked Questions.

How do I know the perfume is original?

Every bottle comes in its original retail packaging with matching batch codes on the bottle and box. You can verify these codes on international databases like CheckFresh.

Do you have a physical store?

AUREVIA LUXE operates as a private boutique atelier. We focus on a high-touch digital experience and concierge delivery to keep our curation exclusive and our prices competitive.

Can I request a perfume not in your catalog?

Yes. Through our Sourcing Service, we can often locate specific niche or designer bottles for our clients. Inquire via WhatsApp.

How should I store my perfume?

To preserve the scent's integrity, keep your bottle in a cool, dark place away from direct sunlight and humidity (avoid bathrooms).